Privacy
Who we are
MS Blue provides transport training and consultancy. We are responsible for the personal data described here.
What we collect
Contact details, booking and course progress information, and basic technical data such as browser type.
How we use it
To manage bookings, deliver courses, issue certificates and meet our legal and accounting obligations.
Your rights
You can ask to access, correct or delete your data. Contact info@msblue.uk.
Booking terms
What your booking includes
Your confirmation sets out the course, format, dates and anything included in the fee.
Fees and exams
Exam and assessment fees are listed separately where they apply. We confirm the total before payment.
Cancellations and refunds
Tell us as soon as possible if you need to cancel or move a booking. Your statutory rights are not affected.
Complaints
How to raise a complaint
Email info@msblue.uk with your name, course and a short description. We aim to reply within 10 working days.
Appeals
Appealing a decision
If you disagree with an assessment decision we made, request a review in writing within 14 days.
Accessibility
Support and adjustments
Let us know about any access needs when you book so we can arrange reasonable adjustments.